Privacy policy

This Privacy Policy explains how Pelvari (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit pelvari.com, use our services, make a purchase, or otherwise interact with us (collectively, the “Services”).

In this policy, “you” refers to any user of our Services, including customers, visitors, or anyone whose information we collect in accordance with this Privacy Policy.

Please review this Privacy Policy carefully.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on our website along with a revised “Last updated” date, and additional steps will be taken if required by applicable law.

How We Collect & Use Personal Information

Over the past 12 months, we have collected personal information from multiple sources to operate and improve our Services. The type of information collected depends on how you interact with Pelvari.

In general, we use personal information to:

Communicate with you
Process and fulfill orders
Improve our products and Services
Comply with legal obligations
Enforce our policies
Protect our business, customers, and rights

Personal Information We Collect

“Personal information” refers to data that identifies, relates to, describes, or can reasonably be linked to you.

Information You Provide Directly

You may provide personal information when using our Services, including:

Contact details: Name, email address, phone number, and mailing address
Order details: Billing and shipping address, payment confirmation, email, and phone number
Account details: Username, password, and security-related information
Shopping activity: Products viewed, added to cart, purchased, saved preferences, reviews, referrals, gift cards, or loyalty data
Customer support communications: Information shared when contacting us for assistance

Certain features may require this information. Choosing not to provide it may limit your ability to use specific Services.

Information Collected Automatically

When you browse or interact with our website, we may automatically collect usage data through cookies and similar technologies. This may include:

Device and browser type
IP address
Network connection details
Pages visited and actions taken on the Site

Information from Third Parties

We may receive information from trusted third parties, including:

Shopify, which powers our online store
Payment processors, who handle payment details securely to complete transactions
Marketing and analytics partners, who help us understand engagement and improve advertising

Any information received from third parties is handled in line with this Privacy Policy.

How We Use Your Personal Information

Order Fulfillment & Account Management

We use your information to:

Process payments and orders
Deliver products
Manage accounts
Handle returns, exchanges, and inquiries

Shopify may process your information according to its own privacy policies when supporting these services.

Marketing & Advertising

Your information may be used to:

Send promotional emails or messages
Display relevant ads on our website or third-party platforms

For users in the EEA, these activities are based on our legitimate business interests under Article 6(1)(f) GDPR.

Security & Fraud Prevention

We use personal information to identify and prevent fraud, abuse, or unauthorized access. You are responsible for keeping your login credentials secure. If you suspect unauthorized use, please contact us immediately.

Customer Support & Service Improvement

We process information to:

Respond to inquiries
Improve functionality and user experience
Maintain customer relationships

Cookies & Tracking Technologies

Pelvari uses cookies and similar tools to operate and optimize our website. These technologies help us remember preferences, analyze performance, and improve Services.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.

For Shopify-related cookies, visit Shopify’s official cookie policy.

Global Privacy Control (GPC)

Our website recognizes Global Privacy Control (GPC) signals as a valid request to opt out of certain data sharing or targeted advertising where legally required.

How We Share Personal Information

We may share personal information in limited circumstances, including:

With service providers (payment processing, shipping, analytics, customer support)
With marketing partners for advertising purposes
With affiliated businesses
To comply with legal obligations or protect rights
During business transfers such as mergers or acquisitions

We do not use sensitive personal information to infer characteristics about you.

Categories of Information Shared (Past 12 Months)

Identifiers (name, email, phone number)
Order and transaction details
Website activity and usage data
Approximate location based on IP address

Recipients may include service providers, marketing partners, and affiliates.

Third-Party Websites

Our website may include links to third-party platforms. Pelvari is not responsible for the privacy practices, content, or security of external websites. Please review their policies before providing information.

Children’s Privacy

Pelvari does not knowingly collect personal information from children. If you believe a child has shared personal data with us, please contact us so we can remove it.

Data Security & Retention

While we implement reasonable safeguards, no system is completely secure. We recommend avoiding insecure channels when sharing sensitive information.

We retain personal information only as long as necessary to:

Provide Services
Meet legal obligations
Resolve disputes
Enforce agreements

Your Privacy Rights

Depending on your location, you may have rights including:

Accessing your personal information
Requesting correction or deletion
Data portability
Restricting or objecting to processing
Withdrawing consent
Opting out of marketing communications

Requests can be made by contacting us using the details below. We may verify your identity before responding.

International Data Transfers

Your information may be processed outside your country of residence. When transferring data internationally, we rely on legally approved safeguards such as Standard Contractual Clauses where applicable.